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We'd love to answer all your questions!
Here are a few FAQ:
How to order: To order direct through our web site send us an email to hello@woodchipdecor.com and we will set up a unique code for you to use at check out. To order through our Farie shop follow the link below.
Minimum Order Requirements: All wholesale orders must be a value of $250 Canadian or more, both on our website and on our Faire shop. Most of our items are a 2-3 unit minimum, these are enforced on our Faire shop. If you buy through our website these unit minimums are not enforced but we do highly recommend you order at least 2 of any design and at least 2-3 of each kind of product (ie. coaster, trivet, tray.) to ensure a good example of our lines.
Wholesale Pricing: Our wholesale pricing is 50% of our listing retail prices
Payment Terms: If you order through our website we request payment of your order upfront. You are given a code unique to your shop that will convert any order place on our site to wholesale pricing (50% of our retail price) If you order threw our Faire link below you can use some of the payment terms, such as Net 30, that they offer. All prices on Faire are already set to wholesale prices.
Shipping Policies: All orders include free shipping. All orders come with a tracking number and most are shipped threw UPS or Purolator taking 3-5 days to reach you. Some more remote or distant shops may take a day or two more. If you are concerned about your shipment please contact us. hello@woodchipdecor.com
Return and Exchange Policies: If there is any problem with your order please contact us directly. We want you to be happy with your orders, our successes in your shop is as important to you as it is to us.
Lead times: Most orders ship out in about 15 days. We will contact you if your order is going to take longer than that.
Custom orders: We love to help customers make our products there own, it's part of our values, if you have a question about customizing some of our products pleas contact us and we'll do our best to accommodate while staying true to our brand.
Useful things you might need: We have a Goggle file set up for you with copy and paste product descriptions and photos you can use to promote any of the products you order.
WHAT OUR STOCKISTS SAY
"We carry thousands of items and the products Liz makes at Wood Chips Decor are best sellers for us! It's because of the unique colourful designs, high quality, and competitive pricing for local handmade goods. She is also a dream to work with, and incredibly organized to deliver on time!"
Gareth
Maker House, Ottawa